Responsible Gaming

Gaming Should Be Entertainment

At Crystalyte Enterprises, we believe online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Gambling always carries a risk of loss, and you should only gamble with money you can afford to lose.

Please gamble responsibly and within your means.

Age Verification

Online gambling in New Zealand is only available to players who are 18 years of age or older. We are committed to preventing underage gambling and verify the age of all players before allowing access to our platform.

If you are under 18, you must not use this website or participate in any gambling activities.

Warning Signs of Problem Gambling

If you recognise any of the following signs, you may have a gambling problem:

• Gambling with money needed for essential expenses (rent, bills, food)
• Chasing losses by gambling more to try to win back money
• Hiding gambling activity or lying about time and money spent gambling
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Neglecting family, friends, work, or study due to gambling
• Borrowing money or getting into debt to fund gambling
• Failed attempts to control, reduce, or stop gambling
• Gambling to escape problems, stress, or negative feelings
• Risking relationships or opportunities because of gambling
• Requiring larger amounts of money to achieve the same excitement

If you experience any of these warning signs, please seek help immediately.

Self-Help Tools

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly).
• Loss Limits: Set a maximum amount you are willing to lose during a session or time period.
• Reality Checks: Receive reminders during your gaming session about how long you have been playing and how much you have spent.
• Self-Exclusion: Take a break from gambling by temporarily or permanently excluding yourself from your account. During self-exclusion, you will not be able to access our services.
• Session Time Limits: Set a maximum duration for your gaming sessions.

To access these tools, please visit your account settings or contact our customer support team for assistance.

Support Organisations for New Zealand

If you are struggling with problem gambling, please reach out to one of these organisations:

New Zealand-Based Support

• Problem Gambling Foundation
  Free, confidential support for problem gambling in Aotearoa New Zealand
  Website: www.pgf.nz
  Phone: 0800 664 262 (free call)
• Gamblers Anonymous
  Support meetings and resources for those with gambling problems
  Phone: 09 303 3405 (Auckland)
• 1Doc3
  Online counselling service available to New Zealanders
  Website: www.1doc3.com

International Support Resources

• Gambling Therapy - Free online support and counselling
  Website: www.gamblingtherapy.org
• GamCare (UK) - Support for problem gambling
  Website: www.gamcare.org.uk
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au

Get Help Today

If you think you may have a problem with gambling, please don't hesitate to seek help. Problem gambling is treatable, and support is available. Reach out to one of the organisations above or speak to someone you trust about your concerns.

Remember: There is no shame in asking for help. Support services are confidential and free.

Additional Information

For more information about responsible gambling practices and our commitment to player safety, please contact our customer support team at any time. We are here to help you enjoy gaming responsibly.